Ruined Jacket caused by Hairdressing Salon

[Valace]

Hi - my brand new jacket that I bought in the sales was ruined on Friday by bleach in a salon. I was not given an apron but covered by a towel around my shoulders. Rang Salon who said they would reimburse me the cost of my jacket. Problem is the jacket has been sold out & even if they could get me one it would not be at the sale price. Where do I stand with the Hairdressing Salon, as none of this is my fault! ? Any advice would be greatly received as I have to go and see them tomorrow.

[auzzie]

Why wear a new Jacket knowing you were going to have bleach put on your hair? Why didn't you take it off? As far as i can see the salon have offered to reimburse you the cost of the jacket, what more do you want from them?It is partly your fault for wearing a new jacket in the first place. Accept the money and learn a lesson from it.

[shazzzz]

thats a bit harsh auzzie .maybe the jackett was very expencive and she didnt want it to be nicked.if she hung it on a hook .valace take it to the dry cleaners they might be able re dye it wait for an answer of a fellow called judge something i have ,read his answers and he is great.good luck with your coat and christmas is comming maybe you will be given a coat just as nice

[Gmcd01]

Speculation aside...Order a new jacket and pay up front...keeping the receipt! The simply head down to the salon, produce the receipt and Bob's your uncle...it may also help to take a webpage image and description of the jaket (That tallies with your receipt description) so they can see you have indeed ordered the same jacket again. I always find that being amiable and friendly will allow restitution to be much smoother. The salon also seem to have been reasonable. Good luck!

[Valace]

Hi all - thanks for taking the time to respond. In answer to auzzie - I was on my way home from work & called in on the off chance & they fitted me in. I thought they would have asked me to remove my jacket but instead put a towel around my shoulders on over my lap whilst discussing what they thought would look good in my hair. It was my first visit so I did not know what the procedure in the salon was. Wrongly I automatically assumed they would take my jacket & give me an apron.

Shazzzz - that is a great idea of trying the dry cleaners. I will do that tomorrow, so fingers crossed.

Gmcd01 - I rang the shop that I got the jacket from & the sale is over with no jackets left although they did say they would check with other stores & let me know on Monday but it would not be at the sale price.

I only wanted to know where I might stand if the shop find me a jacket at a cost of the original price of �50? do I just accept the �10 goodwill gesture from the salon & book myself onto a confidence building course??!! as I honestly am finding this so worrying as I don't want to come across as a money grabbing person!

[shazzzz]

valace you dont come across as a money grabber,if anything the salon sound a bit mean ,ten pounds.na that aint enough sell them the jackett and get your fifty back go girl. tell the owner you would like her to do your hair if they wont by the jacket and go ,for something to the same value as the jacket and look great for new years eve stay cool and focust .