O2 Mobile

[trcfp]

Hi, I have accidently connected my phone to the internet for 22 days and have now received a �390 bill for the pleasure. O2 say I have to pay and wont budge, they say the can't tell I was not using it all that time. What can I do?

[divegirl]

Accidently connected? Didn't your battery run out?

[trcfp]

No, the connect to internet button is nr the call button. I did not notice I had pressed it. There was an icon on the screen but I did not know what it was and just ignored it. the phone worked as normal so I did not pay much attention.

[Whickerman]

Ouch - can't see a way round this one, sorry

[Stu Dent]

Complain to OFCOM - they may be able to help.

http://www.ofcom.org.uk/complain/

[almcd007]

I think I would have consulted the instruction manual if my phone was displaying something I didnt understand especially if it was a WAP phone - Ouch I bet you wont do that again

Too much technology !

[samuel23]

I have an easy answer to stop this happening again. It's only four small words


PAY AS YOU GO.


It's far too easy to run up huge bills with a contract mobile. If you still want the (dubious) benefits of a contract phone then why not speak to O2 and tell them to put a limit on your account? You can state a maximum amount per month and if you go over that amount you get a notification from them and have to give them a code to continue using the phone. Safeguards against unauthorised use after theft too!!

[samuel23]

Sorry just noticed the answer from Stu Dent.
Why would OFCOM get involved? There are absolutely NO grounds for a complaint. O2 didn't force the connection nor did they ask for payment for something trcfp hasn't used. This is purely a case of not taking the trouble to understand the icons on the phone. It isn't O2's fault that trcfp ignored something designed to inform the user of a service being connected. As much as it hurts, this isn't the fault of anyone but the end user. There are loads of things you can do to stop this happening in the first place.
If you went away on holiday and left the central heating running full blast and all the lights on and all the appliances running would you expect the gas and electricity bills to be more expensive? Yep you sure would.

[joko]

02 really should have some kind of system to alert people after a length of time - but in this case all you can do is beg them.
they probably do have a way of checking the line to see if it has been actually used, it must be clear that 22 solid days is not normal usage.
unfortunely they probably just think you are trying to get out of paying.