complaint about british gas

[fruitsalad]

what would my best option be? there wont be much point in complaining to any one at british gas about british gas is there any independent people i can get in touch with?

[kempie]

http://www.energywatch.org.uk/

[fruitsalad]

thanks kempie

[Reverandfunk]

Any watchdog will only go to British Gas for their version of events anyway so wouldn't bother. I used to work for British Gas, for the best result send the complaint to the Chairmans Office at Britsh Gas as they get number one priority.

[fruitsalad]

ok thanks rev will give your suggestion a whirl.

[enigma]

I have to agree with Reverandfunk and you have my full sympathy because I felt like smacking my head off a brick wall after repeatedly going round in circles with British gas and getting nowhere quickly. I was referred to Energywatch and it is correct that complaints are referred back to British Gas for their input. The last I heard from Energywatch was last October to advise me that they were still investigating the matter and that it was British Gas who were causing a delay in response by not having answered any of the questions asked of them. I got fed up waiting and took it back inhouse , contacting one of their top kiddies in Edinburgh after being transferred through on the switchboard and he set things in motion immediately. He even followed up the call to ensure that the matter had been resolved to my satisfaction and compensated my for inconvenience caused. I would definitely go straight to the top and bypass the advisers who will undoubtedly try to fob you off with excuses (which they are told to do by their managers) that managers don't do callbacks. I do hope that you get the matter resolved.

[fruitsalad]

yes enigma i have been pulling my hair out im so angry with them, ive been pushed from pillar to post trying to get any sense out of them, i have now written a letter to the chairmans office as Reverandfunk suggested, and i'll wait to see how i get on .