My holiday cancelled at 35hrs notice

[dot.hawkes]

booked 10 months ago, now Thomas Cook say they overbooked the accomodation, what are my rights? I am going in to see them in about an hour when my friend get soff work, i have taken a day off to sort it, we fly at 4am tomorrow but obviously that is now gonna change, what can i expect? It was a 5 star AI Riu hotel and we want similar.

Cheers for any advice

Dotty
XXXX

[WaldoMcFroog]

http://www.adviceguide.org.uk/index/your_world /travel/problems_with_holidays.htm#ProblemHoli dayCancellations

HTH...

[NORMANTHEDOG]

hi dotty,wait and see what they offer,they wont want you to cancel,so i expect they will sort you out something good.

[gina32]

how did you get on?

[dot.hawkes]

Gotn a full refund but now no hols Gina, i have been packed for a month! Had my nail art done too, what a bloody waste! I am fuming at this shower of a travel company, they would only offer my friends �25 compensation, according to the small print in the back of the brochure that is all anyone gets.

[gina32]

what a joke,im sorry you have lost your holiday i bet you went mad at them. can you not book a last minute holiday, maybe get more value for money. did you get any compo?

[dot.hawkes]

Hi
i am looking at Paphos for a weel end of July now, with my daughter, but it will be from anywhere but Thomas Cook, they are a joke!

[netibiza]

I always avoid Thomas Cook like the plague ever since they did me on the exchange rate in 1963!!

[cyanide]

Thats awful,i had a similar experience with Thomas Cook a few years ago,my son was gutted when they cancelled us 2 days before going.We got a refund and went to the same place with another holiday co and it worked out cheaper and we had better accomodation.Its annoying isn`t it!

[dot.hawkes]

annoying is not the word, two years ago i lost a holiday through the hurricanes, but at least that was a reasonable excuse, this time it is down to the sheer stupidity and unprofessional attitude of Thomas Cook, would anyone like to imagine the content of the string of emails I have fired off to them tonight? If i held onto someones money for 10 months and then told them they had nothing to show for it i would be in an arrowed suit, they are high street bandits.

[cyanide]

They gave me the overbooked crap as well.

[Gmcd01]

According to the 'Package Tours Regulations':
(4) In the case of damage other than personal injury resulting from the non- performance or improper performance of the services involved in the package, the contract may include a term limiting the amount of compensation which will be paid to the consumer, provided that the limitation is not unreasonable.

I really would take issue with being offered a paltry �25. While the iron is hot, go and see them, and explain that this pathetic sum is incomparable to the loss of wages otherwise earnable, disappointment [vexation] and other percuniary expenses. Tell them that unless a reasonable sum is offered (Calculated honestly by your good self) you will pursue this matter further. Make sure you follow up on the threat! Good luck.

[Hammer]

Right, lets assume your holiday cost �1000. Using the Bank of England Base rate +2% (not unreasonable IMO) the interest you have lost is around �60. On that basis, and without knowing how much you paid but I guess it was more than �1000, their limit of �25 is unreasonable as far as I am concerned. They are not even putting you back in the position you would have been in before 'lending' them your money, let alone compensating you.