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John Lewis! I'm really surprised at that, as we've bought lots from them in the past & the staff have always been very polite & fallen over themselves to help.
If it were me, I'd phone the store Manager tomorrow morning & explain that the goods weren't used or damaged in any way. I would also say that you've never been charged by another store for doing the same before.
It's worth a try.....
If it were me, I'd phone the store Manager tomorrow morning & explain that the goods weren't used or damaged in any way. I would also say that you've never been charged by another store for doing the same before.
It's worth a try.....
...I work for a shop begining with A ( I like this game ) and I deal with refunds, returns and complaints ,.
You are entitled to a full refund within 28 days of purchase , even if you just changed your mind .
You are entitled to a replacement or for your purchase to be repaired ( depends on the retailer and/or product) if it is faulty up to 1 year from the purchase date ....this is why it's always important to keep your receipts folks.....
I have never heard of anyone charging for a refund before, most strange, phone head office and tell them that you will no longer shop with them anymore
You are entitled to a full refund within 28 days of purchase , even if you just changed your mind .
You are entitled to a replacement or for your purchase to be repaired ( depends on the retailer and/or product) if it is faulty up to 1 year from the purchase date ....this is why it's always important to keep your receipts folks.....
I have never heard of anyone charging for a refund before, most strange, phone head office and tell them that you will no longer shop with them anymore
ermintrude35 may work for a consumer-friendly retailer but the policy which they employ is not in any way standard. There is no legislation which entitles consumers to a refund if that consumer "changes their mind".
Statutory rights to a refund exist wherever goods do not "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances).
http://www.dti.gov.uk/consumers/fact-sheets/pa ge38311.html
Retailers offering more than this statutory minimum do so as a gesture of goodwill.
Statutory rights to a refund exist wherever goods do not "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances).
http://www.dti.gov.uk/consumers/fact-sheets/pa ge38311.html
Retailers offering more than this statutory minimum do so as a gesture of goodwill.
ermintrude - you are 100% correct in what you said, so long as you are only referring to argos! That is their company policy, and is at their discretion.
No one has an automatic right to return goods because they changed their mind. The store can just tell you to take a running jump.
In this case, they didn't do that, and allowed 90% of the price back - even though henrys was entitled to nothing, zero, zip. If you're phoning the manager, it should be to thank him, not complain!
No one has an automatic right to return goods because they changed their mind. The store can just tell you to take a running jump.
In this case, they didn't do that, and allowed 90% of the price back - even though henrys was entitled to nothing, zero, zip. If you're phoning the manager, it should be to thank him, not complain!
