ChatterBank2 mins ago
Faulty goods but no receipt
What rights do I have over returning a rucksack that has ripped at the seam? The shop manager has accepted it is faulty but is not willing to even exchange it without a receipt. Do I have any rights or should I just chuck the rucksack in the bin?
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Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.You have full rights over the product, an exchange is accepted without a valid proof of purchase, although the tags weather attached or detatched would be an advantage, the Sales Of Goods Act states that you have 7 days to return faulty goods. Before a purchase can be made by a sales assistant the product must be:
...Of a satisfactory quality
... very very similar or as described
... Fit for purpose
If a retailer suggests you can't return faulty goods they are committing a criminal offence.
Hope this helps!
...Of a satisfactory quality
... very very similar or as described
... Fit for purpose
If a retailer suggests you can't return faulty goods they are committing a criminal offence.
Hope this helps!