Damaged TV

[chattykathy]

I had to send my TV back to the retailer for repair. I wrapped it with yards of thick bubble wrap and packed it really tightly in a box and sent it with the retailer's courier. Lo & behold the retailer is now telling me it was damaged when they received it!! I said 'take it up with the courier' but they said they can't because it wasn't in its original box, they didn't say this at the time, if they had I wouldn't have sent it! By the way they say the set works perfectly but they can't repair the damage & they are going to send it back to us. Any advice?

[NORMANTHEDOG]

you should pursue the courier for the damage caused.

[chattykathy]

I didn't have any contract with the courier, the retailer arranged it so surely the retailer who should sue them??

[ojread2]

Norman is right

your beef is with the courier company not the repairers.
Who broke it?
Why should the retailer sue them for something that belongs to you?

[chattykathy]

We're not sure who broke the TV we just know it wasn't us! We only sent it because that's what the retailer wanted & they arranged and paid for the courier!

[Whickerman]

Your transport contract is with the couriers. You need to claim from them.