News1 min ago
Warranty Fridge/Freezer
4 Answers
My daughters Bosch Fridge/Freezer warranty ran out three weeks ago and now the fridge has stopped working.I have looked up some reviews on consumer blogs and there has been a problem with this model for some time. The appliance was bought from Tesco on-line, has anyone any advice on who to contact and what to say? Thanks in advance
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Your rights, in respect of faulty goods, are with the retailer, not the manufacturer.
If an appliance proves to be defective due to a inherent fault (e.g. poor quality components, poor design or poor manufacturing standards) within 6 years from the date of purchase, the retailer is obliged to put things right by either repairing the appliance or replacing it. (The customer can nominate which of these two options he prefers but the retailer can substitute the alternative option if the customer's choice is not economically viable).
Within the first 6 months after purchase there's an automatic assumption (unless there's clear evidence to the contrary) that any problem which develops is due to an inherent fault. Thereafter, it's up to the customer to show (based upon the balance of probabilities) that the most likely cause of the problem is an inherent fault. If you've got evidence from online reviews that there's a well-known problem, you seem to be in a strong position here.
Write to Tesco, explaining the problem and including details of why you believe the problem is due to an inherent fault. Send your letter, by recorded delivery to:
Tesco Customer Service
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
If you require further advice, contact your local Trading Standards office:
http://www.tradingstandards.gov.uk/search/dbas e/searchlocal.cfm
Chris
If an appliance proves to be defective due to a inherent fault (e.g. poor quality components, poor design or poor manufacturing standards) within 6 years from the date of purchase, the retailer is obliged to put things right by either repairing the appliance or replacing it. (The customer can nominate which of these two options he prefers but the retailer can substitute the alternative option if the customer's choice is not economically viable).
Within the first 6 months after purchase there's an automatic assumption (unless there's clear evidence to the contrary) that any problem which develops is due to an inherent fault. Thereafter, it's up to the customer to show (based upon the balance of probabilities) that the most likely cause of the problem is an inherent fault. If you've got evidence from online reviews that there's a well-known problem, you seem to be in a strong position here.
Write to Tesco, explaining the problem and including details of why you believe the problem is due to an inherent fault. Send your letter, by recorded delivery to:
Tesco Customer Service
PO Box 73
Baird Avenue
Dryburgh Industrial Estate
Dundee
DD1 9NF
If you require further advice, contact your local Trading Standards office:
http://www.tradingstandards.gov.uk/search/dbas e/searchlocal.cfm
Chris
Thank you both for the useful advice. My daughter has telephoned Tesco customer services and they are denying that there is a fault and has said she should have taken out an insurance and Bosch has said the ball is in Tesco's court. So she is going to take your advice and is now contacting trading standards. Thank you also for the links Buenchico, very much appreciated.
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