E Bay Theft?

[chillipepper]

An E Bay seller has taken my Pay Pal payment for goods I bid and won on his auction but has I have not received the goods and won't answer any communications. What course of action can I take? Thank You in advance

[Cakeboy]

File a complaint with Paypal that you have not received the goods through the dispute console. it then becomes up to him to prove he has sent the goods by providing tracking numbers.

If he can't and he won't be able to as he hasn't posted it, they'll take the money from his Paypal account and refund you. However, if he has cleared his PayPal account out then you'll get nothing.

If that's the case and you've spent more than �15, contact eBay as they will give you some money back up to �105. However, they take the first �15 to cover fees and to stop people taking the ****

[Ethel]

That is not true. If the seller had 'PayPal Buyer Protection' on the listing you will get all your money back from PayPal, even if he has no money in his PayPal account.

[NORMANTHEDOG]

yes,cakeboy.ethel is completely right and you are wrong.

[sara3]

the same thing happened to me, spent �13 on a t-shirt but they turned out to be a right shower, coming up with some ridiculous stories about posting it. (my sister was rushed into hospital for an emergency op/ I took it to the post office/ I didn't take it to the post office/) then nothing.

Paypal recovered �1 for me. it's what they call "daylight robbery".

[Ethel]

sara3 - if you'd exercised proper caution and made sure the listing guaranteed PayPal buyer protection then you would have got all your money back.

[chas2008]

i have heard various stories regarding PAYPAL, i always thought i was covered 100% but not so sure now..The only problem i had , i filed a dispute immediately (same day)and they held the amount in the sellers PP account and i was refunded, but whats to stop them withdrawing the amount and also closing or emptying the bank account its linked to ?..

[Cakeboy]

I'll guarantee this seller has no form of "buyer protection" in place. It takes a while to get that set up and anyone out to make a quick buck will not bother taking those steps.

That Paypal allow you to do that is a disgrace IMO, but as it's owned completely by eBay they don't really care. if any high street organisation had the same levels of customer service as eBay, they would be out of business within a year.

Chas has hit the nail on the head, it's far too easy to get out of paying anything back. And Norman, your social interaction skills leave much to be desired. However, I appreciate your well thought out criticism and shall take it on board for the future.

I hope you get your money back, but experience, and I have over 50000 transactions on eBay, tells me it's unlikely.