wrongly advised, now have high mobile bill

charlie82 | 11:45 Wed 06th Aug 2008 | Law

5 Answers

Please could someone advise me what to do.

Before I went on holiday to America, I phoned my mobile company to check what the costs of using my mobile would be. The guy told me as I had the passport package (allows cheaper calls when using it abroad) I would only have to pay the connection charge of 75p and then the phone would use my free minutes. Because I didn't want to chance going over my minutes, I upgraded my tarriff to the �50 a month package which allows me 1500 minutes (apart from this holiday I would never need to use this package). Well I've just had my phone bill which is �1,000!!! I spoke to my mobile company and they said the 'passport package' doesn't include America. Well, I would have never have used my phone if I had been advised this. The guy knew I was going to america and he sugested I upgraded my free minutes. Because the guy didn't make a note on the system about our conversation I have no proof. I told them to check their telephone archives but was told they only keep for 30 days....convenient! They have offered me a �200 credit as a good will gesture, but if it wasn't for them I wouldn't have such a high phone bill. With the info they gave me it should have only cost me �105.

Please can someone let me know where I stand legally and what I can do about it. Sorry to ramble, hope it all makes sense.

Thanks in advance for any help!

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gina32

who are you with?

charlie82

Question Author

Vodafone

Ethel

Are you sure you told him you were going to America? There website makes it very clear the USA is excluded from the Passport scheme

http://www.abroad.vodafone.co.uk/index.cfm?do= cost.passport

charlie82

Question Author

I didn't look on the internet, I always prefer to talk to someone so there's no confusion. I was also paying for a bill aswell so I had to phone anyway. Yes they def' knew I was going to America.

gina32

try these, i had reason to complain last year and they were brilliant, sorted me out very quickly.

http://www.otelo.org.uk/pages/4howtocomplain.p hp

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