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The flat was disgusting when I first moved in. It had been empty for atleast 6 months so really needed a good clean.
All the inventory pictures show it in good condition though, so I presume they were taken when the last tennant moved out.
The toilet bowl was worse than is now, as presume from the stagnant water had turned it brown, I gave it a good clean, but there was some residue that was hard to clean.
Then the hob wasn't that clean, as it's quite an old cooker, but as I've made it slightly dirtier then want me to pay for professional clean.
I thought all these things would constitute wear and tear as have lived there 18months, and cant expect it exactly to the standard.
Also it was myself and my boyfriend who lived there and we both our professionals, so thought we kept the flat well.
In the end I have just paid it as I argued with them but was just getting nowhere. I should have taken pics myself when first moved in to show the state of it, so in a way i shot myself in the foot. Just my partner and I have never had any trouble getting a deposit back.
I also rang a company who offered to clean it for �25, so still think it was a rip off!
Lets just say I'll never be using them again!