gas bill from several years ago

[pinkbabytots]

Hello,

I have just received a letter from a debt collecting agency who say that I owe �1,600 to E.on (formely Powergen) for a previous address for years 2005/2006. I am shocked as you can imagine!!! I do recall being with Powergen at my previous address but were paying them on a monthly standing order or direct debit, not quite sure which. I have not kept a record of my final meteor reading as it was three years ago.

Anybody any ideas as to what I can do??

Thanks in advance

[Eve]

Call them and try and work out what period it related to, whether you were there, whether you paid for all you used and go from there.

[Jafi]

contact Consumer Focus ( used to be Energy Watch ) They will be able to give you advice.

http://www.consumerfocus.org.uk/

E.on are members of The Energy Retail Association, they agreed to a new code of practise, which says that where a supplier is at fault for not billing a customer, they will not backdate a bill more than one year.

http://www.consumerfocus.org.uk/en/content/cms /Energy_Help___Advice/Your_energy_question/You r_energy_question.aspx

[Jafi]

sorry that 2nd links not working.

click on (12) backbilling...timescale to recover charges.

[aniani]

This subject ( back billing) was discussed on Watchdog yesterday evening. If you were to e mail them they will be happy to point you in the right direction.

[pinkbabytots]

Thanks Jafi for your link, it was most helpful.

[JoeBloggs80]

Hi - how did you get on this in the end?

I have had a similar bill from British Gas for Electricty in a house I moved out of 2 years ago and have settled the bill for.

Any advice on what to do next?