bt charges

[kaz7965]

my mother is an pensioner what with the credit crunch etc she had no option but to change to a different telephone company offering cheaper rates.now bt want to charge her �112 for leaving there company and not letting them know as the other phone company delt with the change over.she so upset and can not afford to pay bt this amount do you know what her rights are or what she can do.she did phone bt to say this is stupid etc and they told her you should of read the small print shes old err!she thort to get her bills down she doing good but ovisouly not. help

[bednobs]

if it is in her contract, then there is not much she can do really. Does becoming old mean you can't read anymore then? I would imagine the best she could do would be to offer to pay over a longer amount of time

[Postdog]

How long has she had the phone with BT?

[craft1948]

I worked for BT for over 30 years and they never had any penalties for changing suppliers. Has she just been connected and then changed - if so they will be asking for the balance of the minimum terms rental.

[kaz7965]

i mean old meaning that shes not as on ball with most fings in life as say half her age as you get older your brain cant cope with most pressures in life and 2nd answer reply is 6mths shes been with bT

[Ethel]

It's because she would have been contracted to a minimum of 12 months when she moved to BT and she is in breach of that contract.

This is standard and lawful

[Rollo]

"Cancellation and moving home

You can cancel your order, free of charge, before we have provided the service. If you cancel your order after we provide the service you will incur an early termination charge. This charge will be based on the outstanding minimum period of your 12 or 18 month term.

If you move home within the UK, and let us know at least five full working days before you do so and in line with our home mover policy we will continue to provide the service at your new address subject to our home mover policy and paragraphs 5 and 6 of the BT Telephony Services price terms. If we continue the service at your new address your phone line will be subject to a new minimum period from the date we provide service at your new address. If you have a special offer or deal on your phone line, this term will continue at your new address."

http://www.productsandservices.bt.com/consumer Products/dynamicmodules/pagecontentfooter/page ContentFooterPopup.jsp?pagecontentfooter_popup id=24641#CRT