In April my Broadband and phone stopped working for no obvious reason. Called BT, had to agree to the charges IF the problem was found to be mine because without accepting the possibility of being charged they wont send anyone out! So I agreed to �112 for an engineer and �99 for the first hour. Now why they didnt just say �211 I dont know!
So engineer comes out, replaces the 40 year old master socket ( a dark blue like the colour of the phone we had in 1978)! Then left about 20 mins later with everything working.
We then get our quarterly bill to find we have been given a �211 charge. Unfortunately, due to paperless billing I never realised the charge until they took it out of my account.
I called and was told it was a legit charge and I had agreed to the charges.
When I wrote and complained I took the approach that 12 months ago, I bought the property off my parents, I had to pay a reconnection charge because the house had been empty for 12 months prior to moving in. I suggested that BT were responsible for ensuring the equipment was fit for purpose when they took �149 off me for taking over the line. I got a response and was put through to the engineering dept. who investigated my complaint and admitted the master socket was indeed their property and that I should not have been charged.
Today I have received a cheque for �211!
Its worth a challenge bunchie!