Hi, I work something on the same line as your friend but L.D. Does the area where the accident happened have CCTV? that's one area to look into to, if it's a fact that the particular person often moved the Hoist then the owners should have fitted a temp measure for this device NOT TO BE MOVED I know from personal experience this at times is inconvenient. regards the accident book It's still not too late to enter the accident, has she been to see her local GP because of this accident? if so get the required information for her to use if need be, has other workers within the home had the same problem / Issue? has there been a risk assessment done on the device? this should be in writing in your policies. "" Risk Assessments"" as regards saying something & getting sacked, if she does her work well, time keeping good, personal hygiene good, kept Confidentiality of the Clients then she has a case IF she was every sacked, as said get her to join Unison her age will not even come into the equation when the matter is discussed. Good Luck.