3 piece suite

[plewi]

i recently bought a sofa & on delivery noticed that it was uncomfortable. I checked at the shop & the cushions were softer. they sent a technition round who also checked at hhe shop & found that a less denser foam had been used. They have agreed to replace the cushions, but I am still dis satisfied. Have I any claim for compensation.
Thanks

[B00]

If they've agreed to change the cushions to the ones you want- compensation for what?

[northernmonkey]

1st before considering any compensation - would you / should you not be getting them to replace your current 3 peice suite with the exact same as in shop THEN compensation could be something worth looking into

[ummmm]

Yes...compensation for what?

Has it hurt your feeling?

[northernmonkey]

plewi, don't send anything in writing to them......your spelling is appauling and would make yourself look stupid

[B00]

rofl northernmonkey- pot, kettle and black!

[northernmonkey]

Lol, Don't expect any compo to be given, as they have corrected the mistake made.

[Buenchico]

Up until the point at which you're deemed to have legally 'accepted' a purchase, you're entitled to a full refund of your money if that purchase is defective. (Thereafter the retailer is only obliged to repair or replace an item if a defect, due to an 'inherent fault', occurs within 6 years).

Since you spotted the problem straight away, and have never agreed that you've received a satisfactory product, you've not accepted' the defective sofa (in the legal sense of that word). Accordingly, you're entitled to a full refund.

Chris

[joko]

peice? appauling? ...hmmm...

[lotsafun]

it may have just of been the case that you had to 'break the settee in'. i know when we bought ours we were told that for the first few weeks we may find thats its a bit stiff compared to the shop model as it has never been used.
As the shop has agreed to new cushions i dont see why you would be entitled to compensation. It was either that or send the whole thing back and get refund.

[plewi]

just to clarify, the foam is colour coded & therefore is fitted to each suite as per manufacturers SPI's. Mine has been fitted with a less denser foam (softer) making it less comfortable than the one on display in the shop. I accepted delivery of it on the grounds that it was undamaged in transit. Hope the spelling is up to northernmonkeys (NOT)