good advice there i just wanted to add that his name not being removed seesm common practice now, as at my last address i couldn't get TV installed as the previous tenant had never cancelled his subscription (don't know why not!!) so they couldn't install a second one in a different name. I guess that it's because it would be easy for you to ring on behalf of the person with the debt and pretend they've gone and you don't know where. Any way the point being, it doesn't necessarily suggest fraud.