Experian

[rockyracoon]

Not sure if this is the right section for this question, so sorry if it's not. My brother got a knock back for a mobile phone recently and he can't understand why, he ordered the statutory credit report (£2) last week, today he received an email from them asking for either his passport, driving licence or birth certificate (all originals). Is this the norm? he is obviously reluctant to send these documents through the post, does anyne know if this is usual practise from this company. I wondered if this was some kind of scam.

Many thanks for any replies.

[ABerrant]

Are you certain that the request is for originals of the documents you listed? The usual request where further authentication is needed is for originals of documents connected to the present address (e.g. bank statement, mortgage statement, council tax bill, solicitor's letter, or utility bill) along with a copy of an ID document (e.g. passport or driving licence) to be sent to (in the specific case of Experian) -
Experian PLC
PO Box 9639
Nottingham
NG80 1AE

[k8bailey]

My partner went through this process recently, he had to send two original proofs of address, less than 3 months old (e.g. bank/building society statements or utility bills) - these were returned.
And a photocopy of one of the documents you mentioned, which was not returned.

If you want to cancel the subscription after the £2 trial, you need to ring them.

[ABerrant]

@k8bailey - the £2 statutory report is not a trial for the subscription service.

[rockyracoon]

He was adamant to me that the email said original docs, will get him to read it again. I do hope that £2 one isn't the start of a subscription thing, he'll go mad, he's hopping as it is.

Thanks all for your replies.

[mccfluff]

i didone online a while a go and i didn't have to send any id? i did have to sign up though , but i just cancelled before the 30 days were up

[hc4361]

It makes sense to me that they ask for so much id. They would be breaking the law if they didn't take all reasonable steps to ensure the report is only being seen by the person it is relevant to, under the DPA and the FoIA.

[daftgrandad]

I,like mccfluff,did one online under a 30 day free offer.
They did require my bank details and deducted £5 everytime I checked my credit
rating.Luckily enough I only did this twice,before realising it was happening and very quickly cancelled the whole thing.

[bushbaby_de]

I just applied online for a £2 statutory report and din't have to send anything in. It sounds like they are concerned about his identity - perhaps when he finally gets the report it will show some strange activity that may explain why he didn't get the phone contract? Good luck sorting it out.

[rockyracoon]

Twatster didn't read email properly, it is as been stated, photocopy of passport/drivers licence and originals of utility bills. Bushbaby, you may be right about that, he should not have been turned down, hopefully this will get to the bottom of it.