immigration refusing friends daughter entry

[MangoPete]

Hi Folks, We had a horrible day yesterday as a vitriolic immigration officer [Name Redacted] not only refused my friends daughter entry to the UK from the US but was so rude and accusatory on the phone to me.
She made the wrong decision did not investigate the facts properly and assumed too much.
.
Has anyone made a complaint about immigration or have any pointers who to contact next? I am going to raise it with my MP
many thanks
P

[redcrx]

im not sure that you should be naming her on here.

[rowanwitch]

I would report yourself and get it removed asap

[Bobbisox]

wow, MP, shouldnt be doing this at all

[JimmyCooper]

Your MP will not bothered

As for Immigration not letting someone in - they don't just do it for no apparent reason

[redcrx]

well done ED.
Mango, you could start here http://www.homeoffice.gov.uk/complaints/

[237SJ]

If you go onto the UK border control website there is a section that advises you how to complain. I would think the friend herself would be better challenging their decision but if you were treated in a rude way (if you think UK border control are rude you should try the USA version - they`re experts at it) then you have a right to complain.

[pink-kittens]

why was she refused entry?

[weas]

people are rude all over the world!! I am glad that people are stopped at are borders,and turned back, there must of been a reason, but you dont say!!

[DTCwordfan]

Keep information factual and chronological, what was said, when, etc - ask for them to see if the call was recorded.....ask them if there was any CCTV footage of the immigration point.

Present the case that defends your daughter's friend - I am assuming that she has some 'case' against her - drugs etc???

Keep emotion out of it - demonstrating emotion will only serve to weaken your case.

Get this moving asap - think about other plans behind scenes for contingency if needed and if you have a concrete case of a mis-justice.

There are obviously two issues (i) the case (ii) the manner in which you were handled

[Twenty20]

a) Why would an immigration officer even speak to you, especially as you are not related to the person refused entry (a friend of your daughter)?

b) 'She made the wrong decision' - why do you say that? Simply because the person was refused entry?

c) 'did not investigate the facts properly' - I expect she did 'investigate the facts' but maybe they weren't to your liking.

d) 'assumed too much' - immigration officers are actually quite experienced. Perhaps she was making the right assumption?

There are normally very good reasons why people are refused entry e.g. criminal record, drugs, likelihood of them outstaying their visa etc. Which category did your daughter's friend fall into?

As has been said already, it's for the person concerned to complain about the refusal, not you, as it really doesn't concern you.

[pink-kittens]

we need a like button ^^ like

Not even her own daughter's friend but a friend of a friend - something smells

[Nosha123]

to the above two posters.. I think you'll find its the FRIENDS daughter.. not a daughters friend...

not that it changes any of the other detail but hey!

[dzug2]

The reason young Americans most often get refused entry is a combination of lack of funds, suspicion they are intending to work, no credible plans to leave. The young lady in question will have goofed badly on one or more of the above both to the original immigration officer and to one or more of her superiors.

And immigration staff are rarely rude unless provoked - more normally icily polite.

[boxtops]

I notice that the OP's not bothered to come back to see what feedback he's had from you all...

[MangoPete]

thankyou DTcrossword fan and also DZUG2 yes Dzug2 it appears you must be correct about the reasons. But the immigration officer was rude to me even her boss agreed I should report the incident after I explained what had happenned. Also the helpdesk at heathrow endorsed the fact that many immigration staff are rude .
Yvonnes boss was polite and professional as was the other chief officer I spoke to.

my MP and MEP are very interested thanks Jimmy and Bobbisox

20/20 and others please if you can't say anything positive don't say anything at all.

This used to be a great forum please don't ruin it with your cynicism and vitriol

Thank you to those who posted positively with good advice

[MangoPete]

sorry boxtops I have a life and a career

[bednobs]

i would be really interested to know how on earth you got your MP and MEP to respond to your concerns in a day!