Bbc Store Lost My Programmes?

[Jennykenny]

About maybe a year ago I bought Wolf Hall from the BBC Store.
Haven't looked at it for a while but when I did today there is nothing but a blank screen.
Do these programmes have a 'Sell by date'??

[Buenchico]

Start here:
https://help.store.bbc.com/s/article/I-can-t-find-the-programmes-I-ve-purchased

If you're still stuck, use the 'Live Chat' system to contact their support staff (up until 9pm) or send them an email:
https://help.store.bbc.com/s/contactsupport

[Jennykenny]

Many thanks as always.
G

[Jennykenny]

Still going round in circles.
I got through to the support people but they just kept telling me to put in my email address and password, despite me telling them twice that all I can get is a blank black screen, with no option to put in anything.
Had the idea of downloading another BBC Store app, and this time success, except that I have changed my email, and don't have access to my old email address. There doesn't seem to be the facility to inform the BBC that an email has changed. I can't be the first person to ever have this happen to??
Any thoughts appreciated.

[Buenchico]

https://help.store.bbc.com/s/article/How-do-I-change-my-email-address

[Jennykenny]

Thanks Chris, that should do it.