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hiya --just to let you know that after i said that i would go out and buy a new webcam, microphone etc , i didnt have to after all! I hesitated that morning, and so glad that I did. I had 2 phone calls from 2 different people that morning, and i could see and hear them straight away. So the problem was not with me, but with the first person that I had spoken to the previous 2 days. so whooppee for me. thought I'd let you know and to say thank you for your answers x pusskins