Insurance Co. Asking Me To Send A Copy Of Cars Logbook, I Wonder Why?

[mk1975]

hi, i have insurance with the cooperative, renewed in november i think, today i received a letter asking me to send them a copy of car registration document, i am wondering why they are asking for it, they didnt when i took insurance from them, any ideas. thanks.

[factor-fiction]

I don't know whether they want to see details of you or the car, but do you see a problem in providing a copy of the document?
Does the letter give any hint as to why they want it? If you are unsure you may want to ask them first

[Buenchico]

Perhaps they've found a minor discrepancy in their records, which they simply want to check on? For example, if the car has been resprayed a different colour, you might have declared it as red, when the V5C says it's blue. Your insurer could well regard such a change as a 'modification' which should have been declared to them (to assess the relevant premium) and to DVLA (to avoid prosecution).

[mk1975]

hi, thanks for the reply, it says on letter "to update our records" but as they never asked before i was puzzled. and im their customer for quite few years for additional car and was never asked to show copy of logbook.

[pond50]

was it definitely from the insurance company? there are fraudulent letters out there

[boxtops]

Ring up the Coop and ask them, mk.

[mk1975]

yeah, i'll phone them on monday morning and ask, letter is definately from them, it has my policy number, thanks for all replies.

[Toureman]

If you have been "their customer" for a few years you must be paying well over other insurance companies, you should check others, they will be cheaper.

I cannot see any reason to have to show your registration docs!

[Mass_Hysteria]

I was also asked to provide a copy of my log book when I changed insurer last year. I was told over the phone that they need to confirm that the person they are insuring is the registered keeper of the car.

[TheHangman]

Don't ring the number given either!

[Maydup]

Sounds odd especially if the policy was renewed back in Nov.

Phone them via a number from their website (not the letter) and undertsand why before you send it.

[mk1975]

i will phone them through phone number on my policy document, not the number on letter, i asked a friend who is also customer of the cooperative and he said when he changed to them, he was asked to send a copy, but im already their customer, had a car before i bought my this present and transferred insurance over and renewed insurance with them again in november as they were the cheapest.
many thanks again for your replies.