ChatterBank0 min ago
Car Insurance Claim
I wonder if there is anyone out there that has had this situation happen to them, and how they resolved it.
A few weeks ago we received an e-mail from our car insurers to say that a claim had been made against our insurance, for an accident that took place almost 200 miles away from our residence. We contacted the insurers immediately, as our car had not been in any accidents anywhere. They gave us the information as to the location, date, time etc, but could not provide any details of the description of the car. On the day in question we were parked in a car park locally, and as this car park has number plate recognition we obtained evidence of this.
After contacting the insurance company again, they more or less said don't worry about it, it's probably a case of a mistake in the number plate yada yada. Nothing further to do. Did not ask us to provide the evidence of our location on that date. We presumed they would look into and that would be it.
We now come to insure our car again, and it's due in 2 days, to find that they are showing an open claim against our insurance. Even if we wanted to declare it on the insurance, which I don't because it will increase the premium, we can't do that, we can't give the information they ask for because we weren't there, it never happened!!
Has anyone got any ideas, obviously there is no-body to speak to today as it's a sunday, but if anyone has experienced this, what did they do to make the insurance company remove this claim from their system. It's not just our insurers, of course all these claims show in all the insurers databases.
A few weeks ago we received an e-mail from our car insurers to say that a claim had been made against our insurance, for an accident that took place almost 200 miles away from our residence. We contacted the insurers immediately, as our car had not been in any accidents anywhere. They gave us the information as to the location, date, time etc, but could not provide any details of the description of the car. On the day in question we were parked in a car park locally, and as this car park has number plate recognition we obtained evidence of this.
After contacting the insurance company again, they more or less said don't worry about it, it's probably a case of a mistake in the number plate yada yada. Nothing further to do. Did not ask us to provide the evidence of our location on that date. We presumed they would look into and that would be it.
We now come to insure our car again, and it's due in 2 days, to find that they are showing an open claim against our insurance. Even if we wanted to declare it on the insurance, which I don't because it will increase the premium, we can't do that, we can't give the information they ask for because we weren't there, it never happened!!
Has anyone got any ideas, obviously there is no-body to speak to today as it's a sunday, but if anyone has experienced this, what did they do to make the insurance company remove this claim from their system. It's not just our insurers, of course all these claims show in all the insurers databases.
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Ombudsman is the place to complain to https:/
A complaint has gone into Tesco, as it has turned out, we did get a policy sorted out although it took a very long time to get it in place, and still I don't know whether they have taken the false claim from off my old policy. I have asked them by e-mail, and in person to contact me when it had been removed, but have heard nothing.
My complaint is really about their appalling communication, and slowness in a) establishing that this was a false claim, and b) removing this claim in a timely fashion. We'll see what they have to say.
My complaint is really about their appalling communication, and slowness in a) establishing that this was a false claim, and b) removing this claim in a timely fashion. We'll see what they have to say.
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