I Didn't Get The Full Tank Of Petrol Promised

[Treacle71]

As I mentioned earlier, I just bought a two year old used car at a main dealer.  Just before I put the deposit down, I asked if there could be any discount on the price, but they said no, but said they'd give a full tank of petrol; however, it only came to my attention the day after bringing the car home, it's only half full of petrol.  What should I do?

[Treacle71]

Thank you, Ellie. I did email him this morning about something else and he answered right away.

[elliemay1]

Please let us know the outcome, Treacle 

[Treacle71]

Hello. Just to let you know I emailed the salesman to let him know and he said to bring the car in, which I did and he apologised when I was there. He filled the car up to the top. But I have some bad news, I've only had the car a week, went along the motorway and a stone hit my windscreen and cracked the windscreen, so how I have to have it replaced 😢. Never had anything like this happen in all my 30 years of driving. Very bad luck.

[barry1010]

That's exactly what it is, bad luck.  It happens ☹️

[Canary42]

What rotten luck Treacle. Probably not worth getting that through Insurance, there's often a trick in the small print (or an excess) to line the Insurance Company's pockets.

[bhg481]

Windscreens can cost £hundreds if you don't go through the insurance. There will be an excess but it will be less than the full amount and it doesn't usually affect your NCB.

[Canary42]

Thanks for clarification bhg481, I've lost touch since my lifetime ban.

[Peter Pedant]

nothing

[Treacle71]

I didn't know who to contact at first. I thought it was the RAC!!, but when I rang the car dealer, they said it's insurance and I've to pay £115 excess 🤦. The earliest they can do is Tuesday. Anyway, I'm trying not to feel sorry myself!

Thank you for your replies. Fantastic help ❤ xx