legal advice required, HELP PLEASE

[vicalncraig]

I had some work done to my car around 16 weeks ago, costing me �240. I returned my car to the same garage for it's M.O.T. The machanic told me the car had failed, when i asked what on, it turned out i needed the same work done again. I mentioned the work had been done 16 weeks before, i got the run around from the garage and i am very pi**** off, am i covered for the work and parts done previously,

any help or advice welcomed

the garage is kwik-fit

[homer75]

What was the work that you had done ?

[Barebones]

Sorry to hear about your dilemma, you must get in touch with their head office and complain. Remind them that their shoddy way of doing business has been the subject of more than one television programme, Watchdog etc. and demand suitable compensation. Since seeing the programme involving secret recording of the staff boasting about about their dishonesty I would not even go there if they did it for free.

[LauraLou]

Hi, I have worked in garages all my life and trust me, going in all guns blazing as intimated above will not help any where near as much as being sensible.Going in shouting Watchdog and Compensation at people will not be beneficial to you. Also you are better off dealing with the dealership you went to as opposed to a head office,but by all means make head office aware of what is going on. Sadly they will usually send you straight back to the dealership you came from.

Explain what has happened and any half decent service manager will sort it out for you, but do make sure it is the same thing exactly that needs doing. Any main dealership will have a parts warranty and they should put the labour charge down to a Goodwill account as you have had a bad experience and it is not your fault. Good luck and let us know how you get on!

[LauraLou]

No no, not you ZebUK, BareBones answer suggested going in heavy, which I don't think willhelp very much.Certainly not as a first plan of action anyway.

[sheffwed39]

i once took my mondeo for wheel tracking to alocal garage.they wanted 60 quid ,said it had to be special equipment for a mondeo. i told them to go forth and tried somewhere else. they charged me 15 quid cuz it was only slightly out of line. what a differance.

[stanleyman]

You need to get another MOT done and then report Kwik-fit to the MOT, then sue them for all your costs, this is a classic scam.

Many years ago when I was in the motor trade I used a regular MOT garage for all my work and was well known. I arranged for my girlfriend to drop off her Morris Traveller for an MOT test there. When she picked it up it had failed on tyres and the trunnion work I'd done 1000 miles before to pass the last MOT. There were very red faces all round when I brought it back but they wouldn't back down. It passed first time elsewhere.

[vicalncraig]

Thanks for all your answers. [Un]fortunately I tend to be a bit of a hot head... I threatened to rip the guys lungs out via his rear end....Hey Presto.......Bill Cancelled, although not the advice I'd give others. ...effectve though!!

[stanleyman]

Sounds like the best way to deal with them.