I had a similar accident on the 30th September 2006, Had legal assistance with my car insurance, was advised by the Insurance Company to keep all bills and receipts that were due to the acicdent i.e. pain killer tablets, physio treatment etc . Just before christmas had to go and see a doctor on the instructions of my Insurance Companies solicitors (who first contacted me a week after the accident),the doctor will send a report to the Insurance Company. only after this has been done can they start the process of claiming for me, also still having physio so ongoing at the moment, dont expect anything for months sorry but its the usual, they are quick to take our money but slow in paying out, just have to go with the flow as they say. With regards to hearing from the solicitors you should contact the Insurance Company immediately (if you have legal assistance) and insist on the solicitors contacting you as they should be telling you what to do what to say and what to keep (receipts etc) Best of Luck