Hotmail/Outlook Basic Subscription Question

[shivvy]

I run a support group using a free Hotmail account.

It has always been fairly easy to use but I have posted on answerbank recently that recently when I have tried to send a group email out to all our members the account gets locked and I have to go through a a rigmarole to get logged back in again.  The good people on here advised me that the blocks are probably Hotmail suspecting it is spam (and that there probably isn't much I can do about it).

But I'm wondering if I buy the basic £19.99 annual subscription would the same issue still arise? ie would that allow me to send out emails to our members without blocking or would I be no further foreward?

Thanks

[barry1010]

How many people are you sending the same email to?

[shivvy]

200+ barry

[barry1010]

I believe the limit is 500 recipients per message, with a maximum 5000 recipients per day.

Contact Microsoft for confirmation though

[shivvy]

Oh that would be more than enough.  I only need to send max 4 emails per month to the 200+ members.

Any idea how best to contact Microsoft?

And is it easy enough to convert from a free account to a paid one? ie keeping email address etc?

[barry1010]

Make a note of all your questions and contact them here 

https://support.microsoft.com/en-gb/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0

[shivvy]

Thanks a million barry 🤗

[barry1010]

It would be great if you could let us know how you get on. Others might find it useful 

[shivvy]

I certainly will 👍

[JimF]

When you say that you are sending out a group email to 200+ recipients, I'm assuming that you're not putting all 200+ addresses in the To box...

[Buenchico]

From Microsoft:

[Q]  What are the Outlook.com email limits?

[A] The limits for Microsoft 365 subscribers are:

Daily recipients: 5,000

Maximum recipients per message: 500

Daily non-relationship recipients: 1,000

[Notes:   Limits may vary based on usage history and will be lower for non-subscribers.

A “non-relationship recipient” is someone you've never sent email to before.

The sending limits of any third party connected accounts depend upon the service provider.]

 

Source:
https://support.microsoft.com/en-gb/office/sending-limits-in-outlook-com-279ee200-594c-40f0-9ec8-bb6af7735c2e

[See also 'How can I increase sending limits?' within that link]

[shivvy]

Thank you Buenchico.

JimF - when I add a new member's email address into the address book I also copy it into an email group that I have set up.  Then when I compose the email I put the group (rather than individual names) into the BCC to send.

[JimF]

That's good.

You mention that this has worked until recently. I wonder if one of the recipients has (accidentally) flagged one of your mailouts as spam, which has caused your domain to get blacklisted. You can check here: https://emaillistverify.com/email-blacklist-checker

Or maybe the emails are suddenly being flagged as spam? You can check that here: https://www.mailreach.co/email-spam-test

Alternatively, you might consider using a more robust email provider. I recommend either MailChimp or Brevo.