so what other checks do hospitals do to screen phonecalls then?
they ask if you're family, you say yes, they tell you how the person is...
its not like there is some rigourous screening test she should have run through, like security questions, personal details, prove of ID etc - she is a nurse, not a security officer, she did what every other nurse when manning the switchboard does when faced with a call from a relative.... she just passed the call on to someone else, in the relevant department.
.. i really dont understand why she would have been so embarrassed by that, as to be suicidal...