Another Pointless Waste Of Time

[bazwillrun]

http://www.scotsman.com/news/health/new-phone-line-introduced-for-waiting-times-advice-1-2802071

you just know whats going to happen when you call...

We are sorry we cant take your call at the moment, we are having an extremely high number of callers, your call is important to us etc etc blah blah !

[jake-the-peg]

I think you might have misunderstood the article.

I think this is about a contact line for people on waiting lists for treatment.

If people have treatment deferred they can find out why and get advice etc.

Avoiding that sort of response is exactly what the project seems to be aimed at


Sometimes I think people hate the NHS trying to improve the quality of service they provide because they actually want to be able to portray it as some sort of hopeless grey Soviet stereotype!

[Sqad]

Plus...it appears.....only to be introduced in Scotland.

Am I correct?

[mushroom25]

it sounds to me like an initiative to persuade people to say what the authorities want to hear. "Patients have an entitlement to be treated as quickly as possible but also at a time that fits in with their lives...."

this sounds suspiciously like a survey sent to "customers" of a particular fire brigade, asking them if they'd be happy if a fire appliance reached their burning house within ten minutes. the result was a majority "yes". thus the brigade's response time was downgraded from the then within 7 minutes "due to public demand".