Anyone interested in some of the backstory to the 111 service might wish to watch Dispatches tonight,8pm C4.
The Govt have been repeatedly warned that the 111 service was unfit for purpose and that it should not have rolled it out when it was. It would appear those warnings were prophetic.....
This from a brief article trailing the programme;
http://www.telegraph.co.uk/health/healthnews/10207304/NHS-111-is-unsafe-investigation-finds.html
And this, talking about warnings to the Govt back in May regarding the 111 rollout;
http://www.guardian.co.uk/society/2013/may/10/nhs-111-helpline-chaos-doctors
The Health Select Committee was extremely critical of Health Ministers over the roll-out of the 111 service,launched 1st April this year,
"Earlier this month, the Health Select Committee criticised ministers for the ‘premature’ roll-out of the 111 service.
They said the service was implemented ‘without attempting to interpret the evidence from pilots, which themselves were limited in scale and scope’."