Rbs Latest Ricket.....

[ToraToraTora]

Last time one of their techies published an explanation covertly, anyone spot a similar explanation for this one?

[youngmafbog]

Odds on favorite it will be cheap inexperienced Indian labour related.

The unions in this case I know are correct (Boy that left a nasty taste in my mouth) !!!

http://news.sky.com/story/1176777/rbs-and-natwest-glitch-problems-persist

[sp1814]

"Odds on favorite it will be cheap inexperienced Indian labour related."

Probably not.

You'd have to know about the IT industry to get it - but Nat West have call centres in India, rather than production support teams.

Two totally different areas.

[ToraToraTora]

the last one was caused by Indian subcontractors updating CA7 and wiping the schedule file. This is from a source that actually worked there:
http://www.theregister.co.uk/2012/06/26/rbs_natwest_ca_technologies_outsourcing/

[emmie]

sure those trying to buy their goodies couldn't care less who was to blame more that they can use their cards when they need to, and not stand in a queue like a lemon with a red face because the card they usually use, failed.

[sp1814]

TTT

I stand corrected and apologise to youngmafbog. It would appear that IT at NWB has changed drastically since I worked there.

[Fitzer]

It's changed pretty well everywhere SP, a lot of our basic support/dev is done offshore now as well

[youngmafbog]

np SP, I do work in IT BTW - since 1983, including over 20 years contracting.

[jake-the-peg]

Interesting isn't it?

We're used to stories of large government IT fiascos but we get them in the private sector too - they're just generally coverred up.

I was talking to a friend only yesterday about an eyewatering screw up at a US bank - No Indian staff involved in that one

With regard to off-shore development my thoughts are that companies often get greedy - they try to recruit at very low salary levels and get poor quality staff.

India's cheap but not as cheap as they want it to be in their fantasy world the result is poor staff or poor retention of good staff.

[Peter Pedant]

jtp

yeah it happened with G4S

I dont know why part of the costing is an assessment - of course how cheaply can we do it ? but also
if we screw it up - how much will it cost us ?


RBS can screw anything up - my mortgage for one,
another time I couldnt (it was against the law, see) open an account which was not my surname - Christ I protested - dont you have ANY small businesses ?
and no, it was was obviously NOT against the law....

One interviewee said - I have opened a second account at another bank just to be sure....

as one commentator said - this is a core part of the business.

and the bonuses rattle on