"The two pensioners were evicted from their privately-rented home in Charminster in April, and have been sleeping rough since then – relying on soup kitchens to eat – while an issue with their pension payments is resolved.
It is believed that after the pensions system changed, they were told they had to have their pensions paid electronically into a bank account. Because they were unable to carry on collecting their money in their usual way, they were unable to pay their rent."
Put simply these pensioners are being bullied. From what I can gather their (Their) pension has been stopped.
Tow the line or suffer the consequences. This old couple have been chewed up and spat out by the wheels of commerce.
They are probably as frightened of internet banking as I would be lion taming.
They are also probably feeling embarrassed and scared of being looked upon as a burden on society.
Well that's my take on it but some of you must know more about the case than me.