Supermarket management always say that this sort of thing was a mistake and their Staff will be reminded of the correct policy. But in this case 3 checkout staff shouted at this poor lady, not just some twit of a security guard, which is the usual story. And she has been offered a £20 voucher !
A face to face apology is what Tesco should be offering this lady, and from the checkout staff involved.
Do you really need training to recognize a guide dog, in a florescent harness with guide dog in big letters? Do you really need training to realize that almost evey where in the UK guide dogs are allowed? I don't think so?
At the risk of offending those who work on the tills, it isn't the kind of job one eulogizes about to one's career's master. Taken by those desperate to move on to something more interesting or those incapable of moving on but willing to work for an income, it's possible those involved couldn't twig that there is a difference between 'no pets' and 'no animals'. And the customer is never right.
I, for my sins, used to be a checkout operator for that particular company. I left 6 years ago as I was sick of being treated like poop by my bosses. While I worked there we had a deaf lady who had a hearing dog and it took her months before staff kept telling her she couldn't bring the dog in store! The problem with that company is they don't want any of the staff to have a personality they want robots, would you like help with your packing, do you have a club card .... AAGGHH!! flash back!!!!!!!
lyall...interesting and depressing story. It would seem that this isn't an isolated occurrence by some ignorant Staff, if what you say is true. Guide Dogs look like Guide Dogs as far as I am concerned, and should be instantly recognisable.
Considering the current state of Tesco, with its pending investigation into fraud going on, you would have thought that they would be ultra-cautious about any bad publicity.
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