I've banged on for ages about getting rid of unnecessary BEAUROCRACY in the NHS.. For crying out loud! .... I had increasing hip pain and immobility. I went to my GP (this is in France) She sent me for a set of X-rays by giving me an Ordonnance (prescription), I rang and fixed up X-rays, got them (with report) in 10 days and returned to GP. Yup, replacement necessary. Here is number of surgeon's secretary. Ring number, fix app'tm't, go to see him, fix date for op., walk further along corridor, book anaesthetist, go downstairs and book room. Done. All over in 3 months, back home with new hip and walking around.
Now compare that with the 9 week palaver I had here getting a wrist X-ray and diagnosis. Put responsibility in the clients (patients) and ditch the admin. and managers!! Doctors manage the hospitals in France.