http://www.bbc.co.uk/news/business-40131997
we fired our UK staff, outsourced to some useless shower, disrupted countless travel plans with our incompetency oh and by the way you can claim off your travel insurance! PMSL!
Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, consulting and business solutions company Headquartered in Mumbai, Maharashtra. It is a subsidiary of the Tata Group and operates in 46 countries.
TCS is one of the largest Indian companies by market capitalization ($80 billion). TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide.
"you are an expert on outsourcing are you? " - Yes I am
"Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, consulting and business solutions company Headquartered in Mumbai, Maharashtra. It is a subsidiary of the Tata Group and operates in 46 countries. " - I know, my company uses some of their ***. It needs constant support and does only an approximation of what we need.
I was in a resiliency meeting yesterday and over 70% of the issues where with a TCS system, which runs approx 5% of what our old mainframe system runs. None of us would have jobs if the 95% of our main business was not running reliably. Most people do not grasp that IT decisions in big business are made by horse trading kick backs and the promise of large bonuses among managers with no clue about IT. They never ask IT experts, they just employ us to do what we can to make their bad decisions work afterwards.
The whole attitude of BA over this fiasco has been risible. They are desperately trying to cover their backs, and still haven't provided a proper explanation for exactly what happened. Its ruddy disgraceful.