Everyone's throwing up their hands in horror but as anyone who has worked in the public services in the last thirty years the authorities have been in a damned if they do and damned if they don't situation, No-one was allowed to make any 'criticism', however well meaning, for fear of being called 'institutionally racist', upsetting the 'community' and all the other convenitent excuses.
Like the Rochdale abuse scandal, and other places, race has been used to allow them to carry on regardless.
As a Head of Department in a High School in the North West I asked that we got supply teachers whose English could be understood, the flack I received was unbelievable.