Since TTT who claims to work for a bank seems to be totally unaware of how these bank scams work, I’m going to explain it for him.
Someone phones you claiming to be from your bank, with enough information on you to convince you that it is your bank calling you (this usually includes spoofing the bank’s phone number, knowing your account details and other such as date of birth, address etc).
They tell you that there has been some fraudulent activity on your account and that you need to transfer the balance to a safe account that they have set up (this safe account is the fraudulent account that they control). They talk the victim through the transfer process and once the funds have been transferred to their fraudulent account – they transfer the money out of the country.
The bank then refuses to reimburse the victim, pointing out that they voluntarily made the transfer payments (known is push-payment frauds). Billions of pounds have been lost by victims of these push-payment frauds, despite bank employees who work in their IT departments claiming that they have sophisticated processes in place which prevent this.
If banks were forced to reimburse victims where the bank had allowed a fraudulent account to be set up in the UK – then people working in the bank’s IT department would be tasked with preventing this fraud pronto.