Those responsible whiffey as in the manager and under manager. They had illegal immigrants working at the home which means they probably could'nt even speak englsh plus the fact she had a 2nd job,no doubt off the books. The staff were untrained and pushed to the limit yet the managment put cash before the residents welfare!
I cannot believe LucyThomas5's answer. I sincerely hope you never suffer the misfortune of having a disabled child. With your attitude, you would probably smother it.
Firstly, it's tragic that this young man lost his life in such circumstances in a place where his family believed him to be safe and well cared for.
The remark by the home's owner, crass though it was in the extreme, has to be put in perspective and I'd personally interpret it as a recognition of the severe pressure felt by the people running such institutes.