Hi Steff.
I've copied the crossword to a 'pdf' file, which I was hoping to be able to post here, but it would seem that The Answerbank won't allow such files to be pasted (probably too large). I also tried with a 'zip' file, but with the same results.
If you have a throwaway email address, I could email the pdf file, containing the crossword, directly to you.
I'm sure that the helpline will get things sorted out for you soon, but unfortunately they only seem to quote a UK phone number, which is impractical for you to call, especially being so many time zones away.
Cheers, Twix