Film, Media & TV3 mins ago
Where in the world?
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For more on marking an answer as the "Best Answer", please visit our FAQ.I used to have the same problem a few years ago when using ordinary postcards. When this was queried with the postman he advised me to write my name and address vertically across the back of the postcard with the destination address horizontally on the front with the stamp. I haven't had any more problems since (touch wood). Obviously you have tried doing something similar so I don't know what to suggest.
I agree with your comments about Royal Mail queries via the internet. I ordered several packs of stamps from them a few weeks ago and when one pack was missing following delivery I sent an e-mail about the mssing item. I got the same response from them as you have (ie where and when it was posted, value etc.) even though THEY had posted the item to me !!!