Hi there Roberta
Don't worry about finishing the questions, me and Trace my better half finished them, followed instructions on the d.v.d. and tried the premium number as per the instructions. No joy, all we were getting was silence so we rang The Mails help line they said that maybe we were calling from a line with call barring, we said that this was not the case she then said to try again to-morrow and that we were not the only ones experiencing this problem.
I wonder if it is all a money - making scam? you dont appear to get through but still get charged????
Good luck
El-Tel