Faulty goods

[djtdjt]

If a cd player purchased in Jan 2010 develops a fault now, can it be replaced even if 12 month guarantee has expired? sale of goods act? Any advice appreciated, thanks.

[sara3]

I doubt it, but it probably depends on the good will of the seller.

[Oneeyedvic]

Yes, in theory: http://www.guardian.c...mernews.howtocomplain

[Old_Geezer]

Highly unlikely. Having worked since then if you have a problem I'd be fairly sure the retailer would direct you to the manufacturer who will point out it worked as long as they guarantied it for. Nothing last for ever. Your best bet would be to see if it was repairable. Something also becoming less financially viable in these days of built in obsolescence and throw away society.

[ChuckFickens]

It depends if it has lasted a reasonable amount of time.

So if it's an expensive CD player from a quality brand you can argue that 14/15 months is not a reasonable length of time for the product to last.

If it's a cheap, shops own brand budget CD player then trying to argue that it hasn't lasted a reasonable amount of time won't have a lot of weight.

Have a read here...

http://www.monikie.org.uk/yourrights.htm

[heathfield]

For sure, those links are worth bookmarking!

[boxtops]

Has anyone tested that, as described in doc's link? - asked for money back/replacement once the warranty has expired? Interested to know, if only for future reference!

[TonyV]

Box - without looking at docs link - there is an "expected life" of a product . cd I don't know about but if you buy a washing machine you would expext it to last 6 years with normal use - then you have a claim

[boxtops]

so are we really saying that there is no need to buy extended warranties.....?

[TonyV]

I always ask when asked "do you think it's going to breakdown" but never buy an extra warranty imo a waste of money

[diadem01]

Most good quality manufacturers will look carefully at genuine claims that are outside the basic guarantee. The key problem will be with the outlet you purchased from. You will first need to go through their system before taking it further.

What is not a good buy is extended warranties, particularly those sold by Tesco, which INCLUDE, believe it or not, the manufacturers warranty as part of the period you are paying for.