Let there be light.!!

[vivandorron]

ABers, Please don't keep me in the dark if you feel it is worthwhile your commenting on this afternoon's e/mail, to which I am awaiting a reply from Sainsbury.:-

Dear Sir/Madam,

Last Saturday my wife and I visited, as is usual, your Swansea store for our weekly shopping of food and wine.

Upon entering the Supermarket we thought that there had been an electricity failure and emergency lighting was operating. However, it transpired that, during the past week, energy saving fluorescent tubes had been inserted into the light fittings.

It is the case that our car journey, each Saturday, takes us past a brightly lit Tesco's and a few hundred yards further on to Sainsbury's there is Lidl's. However, Morrison's would involve a further 5 to10mins of travel, but might be worthwhile as an alternative to shopping at what is now a shadowy Sainsbury store.

Accordingly, as your firm's Swansea store has become oppressive and appears to be lit as if it is discount warehouse., I shall appreciate your comments; with a view to retaining at least two customers. Furthermore, is it intended to pass-on to customers the savings of electricity costs, or is an exercise being conducted to increase profits.?

Yours faithfully..........Ron ******

[Psybbo]

Oh no, I hope they don't do that here. If they do I'll copy your letter to them

[237SJ]

They like to keep it nice and dark so that you can`t see all the gaps on the shelves where their products are out of stock (again)

[funnygirl]

Or the high prices!

[albaqwerty]

or the sell-by and best before dates.

[Robinia]

Could be a business opportunity Ron, set up a stall in the car park and start selling caving head torches :o)

[vivandorron]

Robinia..... Light has been thrown on the subject by other posters; but you have certainly come-up with a bright idea.:-)

Ron.

[B00]

Seriously Ron, you need a hobby! LOL

[snags]

B00 beat me to it.

[ojread2]

I doubt Sainsbury will worry about losing 2 customers
You'll need to mail in bulk ;-)
Personally, if cutting back on lighting means Sainsbury keep prices down, I would prefer to shop with a torch - Assuming of course, they dont start messing with the shelf placements lol

[vivandorron]

Hi B00.......Snags attached to your suggestion.!! :-)

Ron.

[EvianBaby]

Wow.

[vivandorron]

EvianBaby......It's nice to have a wow factor in my threads.

Perhaps my dislike of Sainsbury's fluorescent lighting is somewhat Freudian because of a recent Dim experience which I have had.:-

http://www.theanswerb...uestion1113298-1.html

Ron.

[tenrec]

Keep us informed of the reply won't you?

[vivandorron]

I had an acknowledgement of receipt for my e/mail which seems to have been passed 'up-line', because this is the latest from Customer Services. :-

Dear Mr ------

Thanks for your email.

This has now been assigned to a dedicated Customer Manager who will respond in full shortly.

Kind Regards

Annette Torrance/Customer Manager
Sainsbury’s Supermarkets Ltd/33 Holborn, London/EC1N 2HT
[email protected]/ 0800 636 262
twitter.com/sainsburys/facebook.com/Sainsbury
s

[vivandorron]

My thanks to all who have contributed to this thread.

Lighting is now back to normal within the store, which Viv and I visited again yesterday.

The E/mail reply I have received from Sainsbury's is appended, as follows.:-

Dear Mr ******

Thanks for your email. I'm sorry that the lighting in our Swansea store was dim when you visited. I understand this must be disappointing for you.

We're very proud of our high standards, although it's clear that we've fallen short of them on this occasion. I would like to assure you that it's unusual for this to happen.

I contacted the store and spoke with a manager there. He confirmed that there were problems with the lighting in store last week and the store was much dimmer than usual. However, electricians have now rectified the problem and the lighting is back to normal.

If you would like to discuss this further, please contact the store manager Chris Thomson on 01792 653985. He'll be happy to answer any questions that you may have.

We're grateful for the time you've taken to contact us and look forward to seeing you in store again soon.

Kind regards
John McPhail | Customer Manager


Thanks again folks.....Ron