John Lewis Complaint - Name Needed

[abstibus]

I want to complain to JL about a faulty Sony HDD recorder that I bought in October and returned in early February. There is no JL in NI so I had to return it to the Liverpool store.
I am still waiting for it, in spite of mails and phone calls.
I was told it had gone to Sony, who were 'waiting for a part'.
Then I was told it would be despatched to the Liverpool store when it was repaired.
I contacted the Liverpool store and asked them to flag it and e-mail me when it was being returned to me.
So far, nothing. No e-mail, no recorder, and I am far from happy with the quality of the renowned JL customer care.
Now I want to write a letter of complaint to a 'named person' who might pay attention and get something done.
Can anyone help?
Thanks.

[BlueToffee]

Try the JL website. I found the name and email address of the CEO on there, wrote to him with my complaint, and not only got a swift response, but also got immediate action to my complaint. Now that's what I call customer service.

Good luck.

[emeritus]

This is their complaint handling details

http://www.johnlewis.com/customer-services/essential-information#cq-i-complaints

[BlueToffee]

[email protected]

He's the CEO, go straight to the top, I'd be surprised if you didn't get a satisfactory outcome to your problem very quickly.

[abstibus]

Thank you both.
I have got the name of the CEO and he will be hearing from a very disgruntled customer.
Now all I have to do is locate his office address.
I am fed up emailing and phoning.
Boo sucks to JL.
I know the company monitors social networking sites. I hope Andy Street is reading this.
Thanks again.

[abstibus]

Bt
I didn't see this before I responded.
I will mail him today and then see what happens.
Many thanks again.

[BlueToffee]

Good luck.