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Delayed Parcel Compensation
14 Answers
I recently used a collection box service for parcel delivery and it worked a dream. It saves me having to collect from the post office as I work full time. The collection box is right next to my workplace so I used it again.
This time it all went horribly wrong and the long and the short is that my parcel is finally being delivered tomorrow, nearly two weeks late. They have offered me a couple of credit uses for the future as an apology, but what could I reasonably demand as more acceptable compensation for my delay? The cost of delivery service was only £1.50 and Assuming of course it does arrive tomorrow, the value of the parcel has not been compromised. But I have had to endure endless correspondence and broken promises of next day delivery to the point of exhaustion.
This time it all went horribly wrong and the long and the short is that my parcel is finally being delivered tomorrow, nearly two weeks late. They have offered me a couple of credit uses for the future as an apology, but what could I reasonably demand as more acceptable compensation for my delay? The cost of delivery service was only £1.50 and Assuming of course it does arrive tomorrow, the value of the parcel has not been compromised. But I have had to endure endless correspondence and broken promises of next day delivery to the point of exhaustion.
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For more on marking an answer as the "Best Answer", please visit our FAQ.OK, not crucial, just an item of clothing purchased online and now too late for last week's holiday. It has been to and fro in a van and never actually dropped off. Then stuck in a warehouse and then sent on the road again. After four repeated attempts I can only believe it will happen tomorrow as promised by the Customer Services Manager.
I'm a firm believer in knowing what outcome you are looking for and ask for it. How about £30?
I'm a firm believer in knowing what outcome you are looking for and ask for it. How about £30?
Its not the faceless careless Royal Mail, its a private delivery and collection company looking to keep their customers. I would consider giving them one more go if they offer me a few credit deliveries and a good will gesture for the time I have wasted corresponding with them every other day.
I'll try for £25 and see what happens; it was useful to test this on you folks, thank you
I'll try for £25 and see what happens; it was useful to test this on you folks, thank you
-- answer removed --
^^ If this is like other parcel services they do not guarantee delivery by a certain date unless you pay extra. For example the Royal Mail special delivery service which actually does guarantee next day delivery by 9am or midday depending on how much extra you pay.
I still think you will not get more than you have been offered.
I still think you will not get more than you have been offered.
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