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Bought Item But Didnt Come, Paid By Visa Debit Card

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dieseldick | 20:33 Tue 29th Jul 2014 | Shopping & Style
32 Answers
bought something online, at the time i registered an account, that was 2 weeks ago, item has still not come, i tried to log into account but it is saying i have no emaila ddress registered to this company, maybe they took me off their system ( sneeky )

what can i do, go to bank tomorrow with card i paid with ?

advise please
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Try phoning them first.
Phone the company if they have a number listed. If not ring the card company and explain. This has happened to me and I got my money back without problem .
I'm reckoning you've been scammed again.

The cheapest isn't always the best value.

Before using a new online store it is worthwhile checking that they have a physical address and landline number, it is a useful way of substantiating their credentials.
this always seems to happen to you!
stick to well-known stores
are you sure you are using the right email?
having said that, 2 weeks is bot all that long
Were they in the UK, dick? If not, the stuff might be held up at Customs. (I'm trying to be optimistic here)
Question Author
it was ordered online, not ebay. ive had some problems in past on ebay but allways had them resolved but this was an online company.
Allow 28 days for delivery usually, especially if from overseas....is there not contact information on site ?
Did you check that the company had any credibility, a proper address and a UK landline phone number.

The web is the WWW and consequently you may be buying from some off shore dodgy dealer. Confirming that you are purchasing from a legit business is sensible practice, caveat emptor and all that.
Question Author
lloks like company do not have any contact details, i tried log in with email addy but its not recognising it even though they emailed me to say that item was dispatched.

£47 out of pocket....sick
Didn't you keep their confirmation email?
Question Author
yes i did keep their confitmation email but checked it and nothing, no address or tel number.
Link to website, please
As Hc4361indicates, it's always easier for us to suggest a course of action (if any is actually available) if we know which website you ordered from.
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Check you haven't also signed up for continuous regular payments
in which case it is probably been kept by customs (seeing as it's illegal in the UK) You are in the UK, right?
.WS is Western Samoa and is most often used so the registrant can't be traced, you've been scammed
if you paid by credit card you'd get your money back, since Visa are responsible for checking the reliability of the companies they allow to use their card. But with a debit card all you can do is call your bank and make sure you haven't inadvertently allowed them to take more payments, as ff suggests.
Question Author
thnks will go to bank this morning. moral of the story is use paypal right ?

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