Exchanging An Item At Tescos

[tfg]

2 months ago I bought an item for 150 pounds, at Tescos, it has not been opened and I have proof of purchase, I now wish to exchange it for something worth 170 pounds more, do you think Tescos will refuse, or will I get lucky, thanks

[fbg40]

Don't ask - you don't get !! Go for it.
FBG40

[FrogNog]

their policy is 28 days, but you never know.

[factor-fiction]

I think you might be expected to pay the £170 difference.
Their response may also depend on whether the item is still selling at that price and is still something that's in demand.

[AlwaysConfused]

It depends on the item. Is it electrical?

[Hopkirk]

I bet if it means more money in their bank account they will agree.

[EcclesCake]

It will depend on what your reason is for returning it, as it can not be shown to be faulty I can't see what terms Tesco will agree to an exchange.

[tfg]

It is electrical and was bought early as a Christmas present for my grandson, but as it hasn't been opened and I now want something worth 170 more instead, I am worried I may have wasted my money if they refuse to exchange it, if they do they have lost another customer, will see how I get on tomorrow, thanks

[Hopkirk]

Put on your biggest warm smile.

[fairycakes69]

I doubt they will let you. I used to work on customer services in Argos and there is no way I'd be allowed to do it, but you never know.

[wolf63]

>>>I am worried I may have wasted my money if they refuse to exchange it, if they do they have lost another customer

[wolf63]

Half my post has vanished.

It was along the same lines as methyl. Tesco are under no obligation to exchange the item. If they do exchange it treat it like a bonus.

[Hopkirk]

If they refuse, politely ask to talk it over with the store manager or duty manager.

They will have the authority to over ride normal policy.

[SeaJayPea]

But don't go today. Looks like the shops are full to bursting.

[jno]

you bought something you didn't want and it's the shop's fault?

[Hopkirk]

No Jno, tfg didn't say that.

[furrypusscat]

Whilst they would be within their rights to refuse as the goods are not faulty, I firmly believe the way you approach the subject and your manner have a lot to do with any outcome. You could say that you had made a purchase for a Christmas present but when you checked with your grandson you have found he already has one. If you don't try you will never know.

[Robinia]

Two months ago the seasonal exchange policy wouldn't have been in force but I agree with those who say give it a go.
A couple of years ago I wanted to buy some presents in October and when I asked if I could still change them after xmas I was met with some strange looks from the young staff. However a senior member of staff came over and said 'Oh yes, that's fine, make a note on the receipt'. Just ask!

[tfg]

had a word on the phone with Tesco Direct first, they authorised it , so my local Tesco Extra checked and confirmed it was ok, then done the exchange for me, pick up in store tomorrow, happy !

[jno]

Hopkirk, no, but he did say if they didn't change it he'd never shop there again.