Amazon

[gnol]

checked my bank statement
got one item from amazon last month

cost 11.99 pounds
i do not know what it was
looked at my account
last six months
nothing bought
any ideas
or
how do i contact amazon
thanks

[boxtops]

Contact Amazon through their website - also tell your bank

[B00]

Isn't Amazon Prime is it?

You haven't clicked on that when you last ordered something did you? Or worse, accept the free trial then forget to cancel?

[woofgang]

Did you do a preorder for anything? I often pre order books and films when they are first announced, they are listed in your amazon account by the date ordered which might have been a year ago.

[Eve]

I'd report it to them as soon as possible, I had an incident with Paypal, got an email saying I'd bought something for $20 I think it was.

I reported it to them and they emailed me back very quickly to confirm that it wasn't me and refunded me the money.

There is a report function here:

https://www.amazon.com/gp/help/reports/contact-us

[Eve]

I know someone who was charged for Amazon Prime with no knowledge of ordering it but I think it was £97 they took from them, it was refunded after she contacted them.

[Eve]

There is a Contact Us option under "Need More Help" here:

http://www.amazon.co.uk/gp/help/customer/display.html/ref=gw_m_b_he?ie=UTF8&nodeId=471044

It requires you to log in though. Another thought is changing your password urgently if it looks like it is some kind of fraud.

[gnol]

thanks for all the nice info
i will let you know what happens.

[dannyk13]

Always had satisfaction by phoning 0800 496 1081.

[gnol]

problem solved
my wife ordered an item
never took note of it
all is ok now
it was a tv handset
thanks again

[Eve]

Ahh, good, glad you know for your own peace of mind :)

[fiction-factory]

Glad it's sorted.
It's a shame your wife doesn't also have an AB account- you might have got your answer earlier.
Regarding emails from paypal (Eve's post) , I sometimes get ones saying I've been invoiced for something (last week was a subscription to an X box service) but these tend to be spam emails which don't mention my name and when i hover over the paypal address it's often somewhere in russia or rumania