Ebay Dispute

Barmaid | 15:39 Sun 20th Dec 2015 | Shopping & Style

35 Answers

My OH bought me a very generous Christmas present (a piece of georgian silver). On receipt he was not that happy with it and so showed it to me. It immediately rang alarm bells so I took it to an expert who confirmed my fears. OH has written to seller x2 and had no response. Now he has opened a dispute with ebay. Nothing has been heard. All seller's other items in his "shop" have disappeared as has seller. Ebay appear to be doing nothing.

OK, I can do the small claims route, but is there anything on ebay himself should be doing?!!

TIA.

Parcelforce

Thorntons Chocs Online?

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hc4361

Best Answer

Get your husband to phone eBay - all the details are here http://ocsnext.ebay.co.uk/ocs/eua?query=1309

15:49 Sun 20th Dec 2015

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Barmaid

Question Author

It wasnt fekkin cheap PP. He spent several hundred pounds on something he thought I would like...........Turns out the seller's number is unobtainable (I tried to call him) and his "company" was dissolved in 2013.......But I have his real name and address. So if Mr BM doesnt get his money back, I am on it. Mr BM says he feels a bit sorry for him now because he knows that I WILL follow this through to the bitter end......

VHG

One of the risks of using ebay.

Why people don't use "proper" shops is beyond me, and risk all this hassle.

hc4361

'Proper shops' do sell on eBay. Even Sotheby's sold a fake, if you remember.

http://www.mirror.co.uk/news/uk-news/sothebys-sued-after-10m-caravaggio-4519421

On the whole eBay is excellent, with much more protection than buying from an antique fair or the like

Barmaid

Question Author

I suppose at an antiques fair I can handle the piece and look at the hall marks with my loop.

I have just emailed the seller myself. It wasnt a pleasant email.......

hc4361

*loupe*

Good for you.

murraymints

and did you tell him you were a legal beagle ?

Barmaid

Question Author

lol HC. Absolutely correct. Too much pinot.

No I didnt Minty. He'll discover that in due course. I dont use it to bully people. I just know I can assert my rights legally without having to tell anyone WHY I know this stuff.

hc4361

You will get your money back from eBay though.

It might be an idea to take a photo of the item and send it, along with a copy of the report stating it is fake and all the eBay communications including the listing to the Trading Standards operating in the seller's area.

EDDIE51

You will definitely get your money and the return postage back from eBay.
But you MUST use signed for delivery and get a signature, otherwise eBay will not refund you. Also you have to return it to get there within 10 days or again they can not refund you.
There is a 'return this item' option on the eBay sales page so use that !

Barmaid

Question Author

I think we could be a bit *** on the 10 day thing. Item was received on 10 December. I got the low down on it on 14 December. Have been waiting for seller to email back since then. Dispute opened on 15 December. We are now at 20 December and I cant fetch the item back from the expert until at least tomorrow.

THECORBYLOON

You have more than ten days, this is what eBay says,
'Item not as described

A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window.The seller has 8 days from the request to respond to the buyer or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to step in and help.The buyer must ship the item back to the seller within 14 days from when the buyer starts the return. If the seller offers a refund and doesn’t send it within 6 business days of the item’s delivery to the seller, the buyer can ask us to step in and help for a period of 10 business days after the refund deadline has passed. If the buyer doesn’t ask us to step in and help within 30 days of starting a request for a return (or the timelines described if a refund or replacement isn’t received), the request closes automatically.'

EDDIE51

VHG It would be even worse if Barmaid's husband had gone to a 'proper shop' and when he tried to take it back found the shop locked up and empty with no idea where the seller had gone. With eBay you have the eBay guarantee of a refund no matter what happens to the seller, in that respect it is NOT buying through eBay that is a risk.