Cancelling On Amazon

[Ric.ror]

I have ordered a treadmill on Amazon. According to the status it has not yet been dispatched - it was due to arrive on 28 April. I now want to cancel and order another one but it does state ‘cancellation cannot be guaranteed’ so I’m cautious to order the alternative if I cannot cancel the first one, yet I don’t want to be left without one! Any advice would be extremely appreciated

[Rosie29]

I don't know if these numbers still work
0800 279 6620
0208 636 9200
0208 636 9451
The last 2 are Customer Service

Hope this helps

[TonyV]

I would wait for conformation of original one being cancelled before ordering another.

[Ric.ror]

Well I’ve cancelled it - just waiting for email confirmation and then I can order the other one
Thanks for both your answers
Btw Rosie - none of those telephone numbers are operational any more but it was still very kind of you to answer

[Ric.ror]

Oh - I’ve just got an email back saying they were unable to cancel the order but I am ok to refuse the treadmill when it’s delivered- so I wonder if I can order the other one and just not accept the first one or be out when it’s delivered?

[THECORBYLOON]

From Amazon,

"If your order shipped directly from Amazon and can't be modified, you may refuse the package or return it using Your Orders.

If your order shipped directly from a seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to Contact Third-Party Sellers."

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201976060